Case Studies


Never sit on your laurels

The scene Even though your business is a great success story, there’s never time to sit on your laurels. There are always efficiencies to be had and improvements to be made, including with staff development. One successful Canberra business got this, but they needed help. The business was built on a foundation of knowing who

Want to save big bucks?

Your business is growing. It needs more capability to service clients, so you do what most businesses do. You start an expensive recruitment process. The issue is whether this is the right strategy in the first place. In the case of one client, it wasn’t. Indeed, adopting a Plan B saved this client a whopping

Having a plan gives you direction

The scene It’s astonishing how many businesses don’t have a strategic plan for future direction. And it’s astonishing how many don’t know how to develop such a plan. As an efficiency expert, I get it. I know it can be challenging for businesses to see the forest for the trees when everyone is on the

The power of pressing the pause button

With a business built on strong foundations, outstanding customer service, great profitability and a dynamic team, how would a Canberra mortgage broker business catapult to the next level? Without a great deal of strategic thinking, the business decided to engage an in-house Marketing Coordinator. It seemed logical, but when the team spoke to efficiency expert