Your business is growing. It needs more capability to service clients, so you do what most businesses do. You start an expensive recruitment process.
But is the right strategy? In the case of one client – it wasn’t – and adopting a Plan B saved this client a whopping $280,000.
Our client thought they needed two positions filled in senior roles. We went to market twice with no result. So as an efficiency experts we came up with a Plan B that would solve the problem and save the business a lot of money.
The benefits of 360 reviews
We started by conducting 360 reviews with the executive team to further understand their roles, what their challenges were and what their thoughts were on how things could perform better. Next, we asked middle management the same questions. After that we met with a select few other employees for some further exploration.
We asked each manager and employee these questions and assessed the results:
- Is this person in the right role? If not, what role would better suit them?
- Does this person have the right skill set for the role they’re performing?
- Does this person like their role? If not, why not?
- What more can this person offer through talent that hasn’t been identified?
- Is this person a cultural fit?
After the assessment we made three straightforward recommendations that our client implemented:
- Make an Executive Manager redundant because he was unhappy and causing angst among his team.
- Restructure the Executive Manager’s team by moving one of his direct reports to the team leader who had the skills to perform.
- Fast track two other employees who had the skills to perform to senior roles.
So how did it go?
These changes enabled the business to save more than $280,000. This was achieved by not recruiting new people and instead having an efficiency expert objectively evaluate the skills and expertise already in the business — skills and expertise not being used.
The departure of the unhappy Executive Manager also increased morale. Employees were thrilled with the opportunities to upskill. Productivity increased, and while we were working on the solution, management was free to focus on the core business to make money.
It doesn’t get much better than that now does it?