The power of one phone call

The scene:

Your business is growing so quickly that you don’t know what to do. Anxiety and stress has set in. You can’t sleep or eat. Sound familiar?

In today’s business world, things move so quickly it’s hard to keep up. It’s challenging to keep customers happy, keep projects running and improve internal operations at the same time. It’s hard to handle ongoing stress.

The solution:

Here’s the good news. You can get expert help to do the right things right. With one call to an efficiency specialist you can start making manageable changes and drive big improvements and savings.

Here’s how this worked with one of our clients.

The business, owned by two inspirational young business people, catapulted turnover to new heights in three short years. Then signs surfaced that all was not well. One owner’s health was failing. Under pressure, the team began to disappoint clients. Tempers flared.

Desperate to cope, the owners worked longer and longer hours until they realised they couldn’t solve their problem alone. They reached for expert help. When we first spoke by phone, they talked and talked, with words spilling out fast and furious. We listened.

As efficiency specialists, one of our main roles is to keep teams focused on doing the right things right. Sensing the urgency, we recommended a first simple step—a face-to-face meeting. At the end of the meeting, we had the beginnings of a practical, achievable plan—Stage 1 of a restructure.

Stage 1 also required a full IT system with new computers, laptops, software and document storage. It took time for the owners to understand the efficiencies this investment would bring. And it took a bit of training before everyone understood how easy and efficient the new systems were.

Stage 1 included an audit of all accounts, mobile phone and other plans, which immediately started saving time, money and effort. We also recruited new staff, implemented new systems and kept work flowing.

To keep things on track, we checked in with the Office Manager during implementation. We met with owners’ fortnightly, presenting a whiteboard visual of what was achieved.


The first two months weren’t easy but working together we saw progress daily. We focused on what was needed—practical efficiency strategies and actions—and stopped wasting energy chasing the wrong priorities.

After Week 6 the transformation was obvious. Money was being saved. Work was more efficient. Clients were happy. And everyone began breathing again. There was light-hearted laughter and banter in the office.

And it all started with one phone call.


  1. Be aware of a false sense of economy. An efficiency expert will cost you but a good one is worth their weight in gold.
  2. Develop a practical, uncomplicated plan of attack.
  3. Focus on getting the right things right. Leave the rest behind.
  4. Communicate internally so everyone is on the same page.
  5. Be patient with change.
  6. Celebrate achievements.


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